Services
We want your collision repair experience to be smooth and simple, please feel free to ask us anything. Our goal is to keep you informed while providing the best service possible and to be there for you each step of the way.
Free Estimates
We have free estimates!
Call or email to schedule your free estimate today.
Paintless Dent Repair
We have in-house paintless dent repair. Come in for an estimate and we will get you scheduled for a paintless dent repair.
Experienced Collision Repair
Our state of the art facility is designed and equipped for quality collision repairs and professionally trained technicians.
Rental Cars
If needed, we have a limited number of our own rental cars available. Contact us for more information on our in-house rental cars. For immediate rental car needs contact Enterprise Rent-A-Car.
608-241-8901
Insurance Claim Assistance
Take advantage of our daily interactions with insurance providers. We are happy to assist you with the claims process.
Auto Glass Replacement
We provide in-house service for all your auto glass needs including recalibration, windshield repairs and replacements to any glass panels.
Repair Process
Feeling overwhelmed?
Just give us a call or stop on in and we will help navigate you through the process.
01.
So, you got into an accident.
Contact Poynette Auto Body by calling or emailing us. You can do this prior to contacting your insurance company if you prefer.
02.
Contacting your insurance
If you need to make a claim, contact your insurance. We cannot do that for you. By law, in the state of Wisconsin, you are
allowed to choose where your car is repaired, not your insurance company.
03.
Getting an estimate
Scheduling an estimate will guarantee an available repair appraiser, walk-ins are accepted but may require long wait times or rescheduling.
At Poynette Auto Body we provide you with an Enhanced Repair Appraisal instead of an "estimate". An ERA is a thorough examination of the vehicle's damage. ERA's take about an hour to complete. We will remove necessary parts to look for hidden damage and reassemble the vehicle. This will allow you to continue to drive your car until repairs can begin.
04.
Scheduling your repair
You may schedule your repairs at any time, at the time of the ERA or when your estimate has been approved, you may call, email, or stop in to schedule your repair and discuss rental car needs.
05.
Supplements
Supplements are an industry term for any additional repair costs after the initial estimate is completed. Supplements can cause delay to the estimated completion time of your vehicle. Our ERA process reduces the amount of supplements but they can still occur when proof of repair is needed.
06.
Payment
Insurance payment and deductible are due when you pick up your vehicle. Your insurance company may pay you through check, EFT, or directly to us. You do not have to cash the insurance check even if it is made out to you. If you receive a supplement check, be sure to bring it into Poynette Auto Body.
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To avoid a processing fee, cash or check are preferred over debit or credit card payment, but we do accept Discover, Visa, and Master Card for your deductible payment.